NCS Insights

You will read in this article:

• What is Power Platform?
• Why use Power Platform?
• Usability for Businesses
• Description of Tools
• Why Choose NCS Consulting?

What is Power Platform?

Power Platform is a suite of applications, services, and connectors that enables the rapid and simple creation of customized solutions for various business needs. Comprising Power BI, Power Apps, Power Automate, Microsoft Copilot Studio, and Power Pages, all supported by data connectors and AI Builder—its main goal is to democratize programming, making custom data solutions accessible.

Why Use Power Platform?

Power Platform offers a low-code environment for developing applications and automating processes. With over 400 available connectors, it allows users and teams to quickly and personally develop productivity applications, connecting to various data sources. This facilitates the creation of solutions that meet specific business needs.

Usability for Businesses

Power Platform is a complete and efficient solution for businesses looking to automate business processes, quickly develop customized applications, analyze and visualize data, create intelligent chatbots, develop web portals, and integrate with other Microsoft 365 tools.

Use Case

A practical example of using Power Platform is the creation of a Customer Service and Integrated Technical Support Portal:

• Power Pages: Creates the portal where customers can register, open tickets, and track the status of their requests.
• Power Automate: Automates workflows, routing tickets to the responsible teams and integrating the portal with the company’s
  CRM for automatic updates of the data history.
• Power Apps: Allows the technical support team to manage tickets through an application, enabling them to log activities,update statuses, and interact with customers in real-time.
• Power BI: Provides dashboards for data analysis and visualization, monitoring the support team’s performance and customer satisfaction, identifying areas for improvement.
• Copilot Studio: Used to create chatbots that help customers resolve common issues automatically, integrating with the portal and Power Automate to create and manage workflows.

This use case demonstrates how Power Platform can be used in an integrated way to improve customer experience and optimize internal operations by combining automation, app development, data analysis, and technical support into a single solution.

Description of Tools:

Business Process Automation

Power Automate automates repetitive tasks like sending emails, updating data, approval workflows, and data checks, reducing human errors and increasing efficiency. It enables automation both in the cloud and on desktops.

Rapid Application Development

Power Apps allows for the quick creation of custom applications without advanced programming, accelerating the digitization of manual processes and facilitating the implementation of specific, tailored solutions for business needs.

Data Analysis and Visualization

Power BI connects to multiple data sources to create interactive dashboards, aiding in data-driven decision-making with clear and accessible visualizations and offering real-time reports to monitor KPIs and business trends.

Intelligent Chatbot Creation

Copilot Studio facilitates the creation of chatbots, improving customer service with fast and personalized responses, and easily integrating with other services and APIs.

Web Portal Creation

Power Pages allows for the creation of advanced external web portals accessible by customers, partners, and other external parties. This facilitates the publication of business data and processes on the web, with support for authentication and authorization, ensuring that only authorized users can access sensitive information.

It also offers a platform for automating customer services, such as order status inquiries and form submissions.

Collaboration and Integration

The integration with Microsoft 365 is excellent, working well with SharePoint, Teams, Dynamics 365, and other tools, which facilitates team collaboration and increases productivity through a unified interface.

Example of a Power Platform Integrated Project Diagram

Why Choose NCS Consulting?

NCS Consulting simplifies and optimizes the transition to Microsoft’s Power Platform by focusing on best practices that cover security, governance, scalability, and data management.

Our team creates integration systems and structured training to reduce users’ learning curve and promote best practices. We also offer specialized support in migration and technology, helping to transfer your data sources to the platform in an optimized way. Contact us!